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Privacy policy

GDPR, personal data, cookies.

PrintActif SRL respects the privacy of its visitors and clients. This page explains which data is collected, why and how it is processed.

1. Data controller

  • PrintActif SRL, Avenue Van Volxem 14, 1190 Forest (Brussels)
  • CBE 0438.340.624, VAT BE 0438.340.624
  • Contact: [email protected]

2. Data collected

Through the contact form and when ordering, we collect:

  • Last name, first name, company
  • Email address and phone number
  • Delivery and billing address (if ordering)
  • Content of the message sent
  • Artwork and files you send us as part of a project

We do not collect browsing data for advertising purposes. No third-party tracking cookie is set without consent.

3. Purposes

  • Respond to your quote requests or questions
  • Process and invoice your orders
  • Meet Belgian accounting and tax obligations
  • Occasionally inform you of important information related to an ongoing order

We do not send automated newsletters and do not sell or rent your data.

4. Legal basis

Processing is based on contract execution (order), your consent (contact form) and our legal obligations (accounting archive).

5. Retention period

  • Contact data (non-converted quote): 2 years
  • Order and invoicing data: 7 years (Belgian accounting obligation)
  • Client files (artwork): kept as long as the account remains active, deletion on simple request

6. Recipients

Data is accessible to the PrintActif team and, where applicable, to our technical subprocessors (Odoo host, Mondial Relay and postal carriers, accountant). No transfer outside the European Union is made without adequate safeguards.

7. Your rights

Under the GDPR, you have a right of access, rectification, erasure, restriction, objection and portability over your data. To exercise these rights, send an email to [email protected]. You may also file a complaint with the Data Protection Authority (autoriteprotectiondonnees.be).

8. Security

Data is stored on secure servers, with access limited to the PrintActif team. Communications with the site are over HTTPS.

Last updated: April 2026. In case of dispute, only the French version of this document is legally binding (Belgian law).

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